A. SHIPPING AND DELIVERY POLICIES

Q:1 How does the delivery process work?

Once our system has processed the order that you have placed with us, your products are thoroughly inspected to ensure that they are in a perfect condition. After the products have been subjected to thorough inspection and on passing the final round of quality check, we pack and handover your products to our trusted logistic partner.

Our logistic partner will then deliver the products to you at the earliest possibility. In case, our logistic partner is unable to reach you at the shipping address or at the suitable time provided by you, then our logistic partner shall contact you to resolve the same. 

Please note that all products ordered by you (including if any free gifts bundled with the product that you have ordered for) will be shipped to you at the shipping address, provided by you at the time of placing your order, with an invoice. While we strive to ship all products in your order together, this may not always be possible. 

Q:2 How are the products packaged?

Each individual product is packaged in bubble wrap while our fragile products like glass bottles are safely secured with an additional layer of bubble wrap. We then package our products in cardboard boxes. After packaging, the products are then handed over to our logistic partners for completing the delivery at the shipping address provided by you. Kapiva hold the responsibility for any damages caused to the product while in transit to you. 

Q:4 What are the shipping charges applicable on my order?

Shipping and handling charges may vary based on the product ordered, packaging size and other considerations. This amount will be charged to your total bill at the time of placing your order with us on the Website. The shipping and handling charges are given at the time of check out and you will be informed of the same before making payment of the order placed.

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

Please note that Vilasa does not charge any separate shipping charges in addition to the invoice amount shown at the time of placing the order.

Q:5 Delivery Information

Delivery time is around 3-10 days based on location. Mostly orders will be delivered in 5-7 days after shipment. Some Remote areas may take few more days for delivery. we ship our products to around 30,000 Pinches across India.

If no one is available at the address when the delivery of your products is attempted, our logistic partner will make 2 (two) more delivery attempts subsequently. Please note that you can contact our Customer Services hotline for rescheduling the delivery date and we shall try to accommodate your request to the best of our abilities. If the aforementioned 3 delivery attempts are unsuccessful, our logistic partner will return your package to us

Q:6 Contact Information

In the rare case that you are not satisfied with the quality of the product delivered to you or with the delivery experience, we welcome you to drop an email to support@vilasaayurveda.comso as to allow us to look into the issue and address the same on a case-by-case basis.

B. RETURNS, CANCELLATIONS & EXCHANGES

Q:1 What is your Online Return Policy?

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Exchange Policy.